JSI Peering Network - 5 Star - Amarillo to Hereford possible Fiber cut – Incident details

All systems operational

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5 Star - Amarillo to Hereford possible Fiber cut

ResolvedPartial outage20 hours 53 minutes

Affected

Fiber Network

Partial outage from 5:19 PM to 2:13 PM

  • ResolvedUTC

    Traffic has restored and stayed stable over night. This incident is resolved

  • MonitoringUTC

    Crew is hands off. Connection showing back up and passing traffic again. We will continue to monitor and reach back out if further issues persist.

  • UpdateUTC

    Crew has started splicing one side of the fiber.  They expect to have services restored between 3:30 pm and 4:00 pm today.

  • UpdateUTC

    Crews are actively digging and working to get to the fiber to begin repairs.

  • IdentifiedUTC

    Fiber cut has been identified 5 miles East of Hereford. Atmos Energy was attempting to remove rocks from the area and cut the fiber. Crews have been dispatched and on the way to begin assestment and repair. No ETR given at the moment.

  • InvestigatingUTC

    JSI is investigating a potential fiber cut in the network. Traffic is flowing on redundant links and all services are operational.